Business Data Analyst – IT/ITES & CRM Operations
Location: Kalyan Nagar, Bengaluru | Onsite
Employment Type: Full time, Permanent
Experience: 1 - 5 years
Salary: ₹5 LPA - ₹8LPA
Sales Operations Experience: Added advantage

We Are Hiring – Data Analyst
Are you highly resourceful with data, love building clean dashboards, and understand how CRM and calling systems work together?
We are looking for an agile Business Data Analyst to join our IT/ITES operations team. If you can work with raw database logs, map data across multiple systems, and turn complex operational data into clear, executive-ready dashboards and insights, we would love to hear from you.

What You Will Do
Connect the Dots: Monitor and audit data mapping and workflows between CRM systems and calling interfaces/dialers.
Dig into the Data: Clean, analyse and interpret operational data using advanced Excel and Google Sheets to identify trends, gaps and bottlenecks.
Query Databases: Write functional SQL queries to extract ticket volumes, call dispositions, productivity, conversion and team performance metrics.




Build Dashboards: Design, maintain and automate easy-to-read dashboards and reports using Power BI or Tableau.
Track Performance: Analyse sales and operations KPIs including productivity, connect rates, conversion, AHT, SLA and revenue performance.
Tell the Story: Convert complex operational metrics into simple charts, presentations and actionable insights for leadership.
Support Sales Operations: Work closely with Sales and Operations teams to identify performance gaps and support data-driven decision-making.

What We Are Looking For
Experience
1-5 years of experience in a Data Analyst, MIS, Business Analyst or CRM Operations role.
Experience in IT/ITES, BPO, Contact Centre or Sales Operations will be preferred.
Technical Skills
Strong hands-on experience with SQL.
Advanced MS Excel / Google Sheets.
Working knowledge of Power BI and/or Tableau.
Strong understanding of data cleaning, validation, repor

📌 Business Data Analyst (Bengaluru)
🏢 MINS(Lead Generation Partner)
📍 Bengaluru