Roles and Responsibilities:
- Supporting the customer service team in resolving escalated issues or complaints and ensuring prompt turnaround for all service requests with consistent quality.
- Monitoring service quality by conducting sample checks on calls and emails
- Identifying and driving process improvements to ensure excellence in customer experience, timely delivery of services, optimum productivity
- Collaborating effectively with supply chain, sales and other teams to ensure prompt and accurate order processing and delivery
- Recruiting, training, coaching and performance managing the customer service team
- Analyse customer care data and statistics to obtain results useful in taking key business decisions.
- Assign and designate job territories to customer care staff according to their performance and history




- Handle tough or complex customer issues by analysing said problems to come up with solutions effective in addressing customer complaints.

Qualification: Any degree

Requirements
Experience Required:

1. Minimum 5 years in customer care and support

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Skills for Success:

1. Excellent Communication

2. Should be fluent in English,Tamil, Hindi,Telugu,Malayalam.

3. Capable of training a team

4. Good at Handling customer queries

5. Customer centric attitude

Benefits

Perks and Benefits

Performance based variable pay

Employee friendly setting

Monthly employee engagement

Annual vacation

📌 Assistant Manager (Tiruchirappalli)
🏢 Durafit
📍 Tiruchirappalli