Job Description - Customer Manager

Company: Broad Air Conditioning India Pvt. Ltd.

Position: Customer Manager - HVAC Chillers & VAM

Location: Surat, Gujarat

Industry: HVAC / Air Conditioning / Chillers / VAM

Department: Sales & Customer Management

Experience: 2-5 years in HVAC, preferably Chillers and VAM

Employment Type: Full-time

About the Role

Broad Air Conditioning India Pvt. Ltd. is looking for an experienced Customer Manager to manage and develop business relationships with customers, consultants, contractors, OEMs and channel partners in the Surat and South Gujarat market.

The ideal candidate should have strong technical and commercial knowledge of HVAC systems, chillers and VAM (Vapor Absorption Machines) and proven experience in handling industrial, commercial and institutional customers.

Key Responsibilities

Develop and maintain strong relationships with existing and prospective customers.

Generate new business opportunities for chillers, VAM and HVAC solutions across Surat and surrounding markets.

Identify upcoming projects in industries such as pharmaceuticals, chemicals, textiles, hospitals, hotels, commercial buildings and manufacturing.

Meet customers, consultants, MEP consultants, EPC contractors and project decision-makers regularly.

Understand customer requirements and recommend appropriate HVAC/chiller/VAM solutions.

Prepare and coordinate technical and commercial proposals with the engineering and application teams.

Manage the complete sales cycle from enquiry generation to negotiation, order booking and execution handover.

Follow up on quotations, technical submittals, commercial negotiations and purchase orders.

Develop relationships with consultants and ensure company products are specified in relevant projects.

Monitor competitor activities, market trends, pricing and new project opportunities.

Coordinate with service, application,



project and internal sales teams to ensure customer satisfaction.

Handle customer complaints and coordinate internally for timely resolution.

Maintain accurate sales pipeline, enquiry status, forecast and customer records.

Achieve assigned sales, revenue and customer-development targets.

Conduct regular market visits and prepare reports on business opportunities and customer activities.

Required Technical Knowledge

The candidate should have a good understanding of:

Chilled water HVAC systems

Air-cooled and water-cooled chillers

VAM / Vapor Absorption Chillers

Cooling towers and associated HVAC equipment

HVAC system design fundamentals

Heat load and basic equipment selection concepts

Energy-efficient HVAC solutions

Industrial and commercial air-conditioning applications

HVAC project execution and commissioning basics

Desired Candidate Profile

Bachelor's/Diploma degree in Mechanical Engineering, HVAC, Refrigeration & Air Conditioning or a related field.

3-6 years of relevant experience in HVAC sales/customer management.

Experience specifically with chillers, VAM or large HVAC systems will be strongly preferred.

Existing relationships with consultants, contractors, end users and industrial customers in Surat/South Gujarat will be an advantage.

Strong communication, negotiation and presentation skills.

Good commercial understanding and ability to manage sales negotiations.

Willingness to travel extensively within Surat and surrounding industrial areas.





Ability to work independently and coordinate effectively with cross-functional teams.

Strong customer relationship management and business-development skills.

Key Performance Indicators (KPIs)

Sales and order-booking achievement

New customer acquisition

Chiller/VAM project pipeline development

Consultant and contractor engagement

Conversion of enquiries into orders

Customer retention and repeat business

Collection/payment follow-up support

Market coverage and customer visits

Accuracy of sales forecasting

Target Customer Segments

The candidate will primarily develop business across:

Pharmaceutical and chemical industries

Textile and manufacturing industries

Hospitals and healthcare facilities

Hotels and hospitality

Commercial buildings

Data centres and critical cooling applications

Industrial plants

EPC contractors

MEP/HVAC consultants

Real-estate and infrastructure projects

Institutional customers

Compensation

Salary: Competitive and commensurate with experience and industry standards.

The position may include performance-based incentives linked to sales and business-development targets.

Ideal Candidate

An ideal candidate is a customer-focused HVAC skilled with strong chiller/VAM sales experience, an established network in the Surat/South Gujarat market, and the ability to convert technical requirements into commercial business opportunities.

- Experience

2 - 5 Years

- No. of Openings

5

- Education

Graduate (B.Tech/B.E : Mechanical)

- Role

Customer Activation Manager

- Industry Type

Engineering / Construction

- Gender

Male

- Age Limit

23 - 35 Yrs.

- Job Country

India

- Type of Job

Full Time

- Work Location Type

Work from Office

- Benefits include

Annual Bonus, PF, Travel Allowance (TA), Mobile Allowance, Health Insurance

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