1. Team Management

Lead, manage, and motivate a team of Telesales Executives.

Allocate leads among team members and ensure timely follow-up.

Set daily call, follow-up, conversion, and revenue targets.

Monitor attendance, productivity, and individual team performance.

Conduct daily team briefings and performance reviews.

Coach team members to improve their sales performance.

2. Sales & Target Achievement

Drive achievement of monthly sales and revenue targets.

Monitor daily calling, lead conversion, and booking performance.

Ensure proper follow-up on all fresh and existing leads.

Personally handle significant or high-value leads when required.

Identify opportunities to improve conversion and average sales value.

Develop strategies to achieve and exceed team targets.

3. Lead Management

Ensure all leads are contacted within the defined response time.

Monitor lead status and follow-up schedules.

Ensure accurate and timely updating of CRM/lead management systems.

Analyse lead sources and identify high-performing channels.

Prevent lead leakage and ensure maximum utilization of assigned leads.

4. Performance Monitoring & Reporting

Prepare and share daily, weekly, and monthly sales reports.

Track key performance indicators such as:

Calls made

Connected calls

Follow-ups

Leads converted

Conversion percentage

Revenue generated

Average ticket value

Pending leads

Identify underperforming team members and implement corrective action.

Share performance updates and concerns with management.





5. Customer Handling

Ensure professional and courteous communication with customers.

Handle customer objections and support the team in closing difficult cases.

Resolve customer complaints related to the sales process.

Ensure the team provides accurate information regarding products, services, pricing, offers, and policies.

6. Training & Coaching

Train new Telesales Executives on products, sales processes, scripts, CRM, and customer handling.

Conduct regular call audits and provide constructive feedback.

Develop objection-handling and closing techniques within the team.

Conduct refresher training based on performance gaps.

7. Process & Discipline

Ensure adherence to company sales processes and calling guidelines.

Maintain discipline and professionalism within the team.

Ensure proper utilization of company systems and resources.

Coordinate with Operations, Reservations, Finance, and other departments wherever required.

- Experience

2 - 5 Years

- No. of Openings

2

- Education

Graduate

- Role

Telesales Team Leader

- Industry Type

Hotel / Travel / Airline / Hospitality

- Gender

Male

- Job Country

India

- Type of Job

Full Time

- Work Location Type

Work from Office

- Walk-in interview location

Kailash Commercial Complex, 106/107, Lal Bahadur Shastri Marg, next to Everest Masala, Surya Nagar, Chandan Nagar, Vikhroli West, Mumbai, Maharashtra 400083

- Walk-in Date

24/08/2026 - 31/08/2026

- Walk-in Time

11:00 AM - 03:00 PM

📌 Walk-in For Opening For Team Leader- Telesales (Vikhroli)
🏢 Meravilla Solutions
📍 Vikhroli