This role is for one of the Weekday's clients

Min Experience: 4 years

Location: Remote (India)

JobType: full-time

We are looking for an experienced Telephony Engineer with robust expertise in Vonage telephony systems to design, implement, and support enterprise-grade communication solutions. This role involves building scalable and reliable cloud-based voice and messaging platforms while ensuring seamless integration with internal systems and third-party services.

Key Responsibilities

- Design, develop, configure, and support scalable communication solutions using Vonage Business and Vonage Communications APIs
- Integrate voice, SMS, and messaging services into existing enterprise platforms
- Develop and maintain backend services and RESTful APIs to support communication workflows
- Troubleshoot integration issues and ensure secure, reliable telephony operations
- Provide L2/L3 support for telephony-related incidents and service requests
- Monitor system performance, conduct regular health checks, and manage upgrades and patches
- Collaborate with cross-functional teams to gather requirements and deliver communication solutions




- Maintain documentation for system configurations, troubleshooting processes, and best practices
- Ensure compliance with security, performance, and reliability standards
- Coordinate with vendors and service providers for issue resolution and enhancements

What Makes You a Great Fit

- 5+ years of experience as a Telephony Engineer or in a similar communications engineering role
- Strong hands-on experience with Vonage telephony systems, including Vonage Communications APIs and contact center solutions
- Solid understanding of VoIP technologies, SIP, RTP, PBX systems, and call routing concepts
- Proficiency in backend programming languages such as Java, C#, or Python
- Strong knowledge of RESTful APIs, webhooks, and asynchronous processing
- Experience working with cloud-based telephony and unified communication platforms
- Excellent analytical and troubleshooting skills with the ability to resolve complex technical issues
- Strong written and verbal communication skills
- Ability to work independently while managing multiple priorities effectively

📌 telephony engineer (India)
🏢 Important Business
📍 India