Key Responsibilities
- Handle inbound/outbound customer calls for international customers.
- Resolve customer queries, complaints, and service-related issues professionally.
- Provide accurate information while maintaining a high level of customer satisfaction.
- Follow communication scripts, processes, and quality standards.
- Document customer interactions and update relevant systems.
- Meet defined performance, quality, and customer-service targets.
Eligibility & Requirements
- Graduate degree is mandatory.
- Minimum 1 year of experience in international voice/customer support.
- Excellent spoken English and communication skills.