Job Description

Title: Senior Manager – Professional Services

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Location: Pune / Hybrid / Fulltime

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Position Summary

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Seeking a Senior Manager – Professional Services to lead strategic initiatives and delivery for

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our key enterprise customers. This role will own the execution of high-impact customer projects, drive

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alignment across Customer Success, Sales, Product, and Engineering teams, and ensure enterprise

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customer needs are effectively prioritized and delivered. The role also includes team leadership,

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customer relationship management, and operational excellence.

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Key Responsibilities

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Enterprise Delivery & Customer Success

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* Own successful delivery of strategic projects and initiatives for enterprise customers.

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* Manage project prioritization, scope, timelines, resources, stakeholder communication, risk

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mitigation, and implementation.

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* Act as the escalation point for critical customer issues requiring cross-functional coordination.

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Cross-Functional Leadership

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* Collaborate with Customer Success, Account Management, Product, and Engineering teams to

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identify, prioritize, and execute high-impact customer initiatives.

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* Align enterprise customer roadmaps with Helpshift's product and engineering strategy.

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* Drive resolution of key customer pain points while balancing business and technical priorities.

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Prioritization & Operational Excellence

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* Define, align, and enforce the business data and governance framework used to prioritize the

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Enterprise team's backlog.

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* Establish prioritization criteria including customer impact, revenue, retention risk, strategic

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importance, effort, and alignment with company objectives.

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* Define and achieve team OKRs in partnership with leadership.

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Team Leadership

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* Hire, mentor, and develop a high-performing Enterprise Qualified Services team.

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* Foster a culture of ownership, collaboration, accountability,

📌 Senior Manager Professional Services (Pune)
🏢 Panzer Technologies
📍 Pune