We are looking for a proactive and customer-focused Order Management Specialist to manage the complete Order-to-Delivery (O2D) process for international customers. The role is responsible for ensuring accurate order execution, seamless coordination with internal stakeholders, and timely delivery while maintaining high levels of customer satisfaction.
The ideal candidate will have experience in international order management, solid communication skills, and the ability to coordinate across Sales, Supply Chain, Logistics, Finance, and Manufacturing.
Key Responsibilities
Order Management:
Process customer orders accurately based on quotations, contracts, and approved commercial terms.
Validate order completeness and ensure compliance with Legal, Finance, Trade Compliance, and company policies.
Confirm orders within agreed timelines and maintain accurate ERP records.
Manage order amendments, cancellations, and change requests.
Customer & Sales Coordination:
Act as the primary point of contact for customers regarding order status and delivery commitments




Proactively communicate order progress, potential delays, and resolution plans to customers and Sales teams.
Build strong relationships with internal and external stakeholders to ensure smooth order execution.
Order Follow-up & Supply Chain Coordination:
Monitor orders throughout the Order-to-Delivery cycle to ensure timely execution.
Coordinate closely with factories, planning teams, logistics providers, and warehouses to meet customer delivery requirements.
Follow up on production schedules, material availability, shipment readiness, and delivery commitments.
Escalate critical issues and support prioritization of urgent customer orders.
Process Compliance & Continuous Improvement:
Ensure adherence to company policies, commercial guidelines, Incoterms, VAT requirements, and international trade regulations.
Identify process improvement opportunities to enhance customer experience and operational efficiency.
Maintain acc

📌 Specialist, Sales Order Management (Mumbai)
🏢 Valmet
📍 Mumbai