Company:
Mercer
Description:
We are seeking a talented individual to join our Commercial Enablement CoE team at Mercer. This role will be based in Gurgaon. This is a hybrid role that has a requirement of working at least three days a week in the office.
Lead Specialist – Digital Media & Graphic Design
The Global Service Delivery – Commercial Enablement function is a center of excellence that supports Mercer across multiple geographies & businesses. Commercial Enablement enables Consultants globally with strategic and bespoke solutions for sales, business development, marketing and communication processes, increasing Mercer’s chances of winning new business through lead generation, managing commercials, client-focused proposals, strategic research, digital and graphic design support.

The incumbent in this role will ensure superior service delivery to the clients globally. This position balances design strategy and management responsibilities – experienced professionals / designers and to manage senior stakeholder requirements and relationships. This position manages




who exercise latitude and independence in managing day-to-day Operations. The role will focus on:
Delivering high quality, client ready deliverables for senior management and stakeholders worldwide.
Optimizing people, processes, and technology to improve operational efficiency, financial performance, and risk management.
Identifying and executing opportunities to transition work to the center to support growth and diversification.
Managing relationships with senior stakeholders, with accountability for KPIs such as revenue growth, client satisfaction, operational efficiency, and colleague retention.
Driving engagement and continuous improvement in partnership with Learning & Development.
Mentoring and coaching designers and influencing design direction strategically.
Leading adoption of AI driven design methods and other creative approaches to enhance quality and speed.
Collaborating flexibly across ti

📌 Lead Specialist (Gurugram)
🏢 Marsh Mclennan
📍 Gurugram