About the Role
We are seeking an experienced Scrum Master to lead and orchestrate the software development lifecycle at
Toolyt, our enterprise CRM SaaS platform. This role is critical in managing our fast-paced development
setting where multiple change requests, enhancements, bug fixes, and client-specific customizations are
delivered continuously. You will be the bridge between our development team, clients, and leadership, ensuring
smooth execution, on-time delivery, and optimal resource utilization.
Key Responsibilities :
1. Development Lifecycle Management
• Manage end-to-end software development lifecycle for Toolyt's enterprise SaaS platform
• Coordinate multiple parallel workstreams including enhancements, bug fixes, change requests, and
2. Client-specific customizations
• Establish and maintain sprint/release schedules with clear milestones and deliverables
• Implement and enforce SDLC best practices, quality gates, and deployment processes
3. Team Coordination & Task Management
• Conduct daily standup calls with development team to track progress, identify blockers,



and provide
solutions
• Allocate and dynamically re-allocate tasks based on developer capacity, skills, and priorities
• Maintain comprehensive task pipeline ensuring no developer is idle or overburdened
• Balance workload between revenue-generating client work and non-revenue internal tasks
• Track task profitability metrics and optimize team utilization
4. Client-Specific Project Delivery
• Gather and document client requirements, ensuring technical feasibility and clarity
• Ensure developers have all prerequisites (access, documentation, assets, API keys, etc.) before starting
work
• Monitor client project timelines and proactively manage scope, expectations, and delivery commitments
• Serve as escalation point for delivery issues or technical blockers
5. Progress Tracking & Reporting
• Conduct regular code/feature reviews to ensure development is on track with requirements
• Prepare and

📌 Scrum Master (India)
🏢 toolyt
📍 India