Position Summary: The Senior Billing Specialist / Billing Team Lead provides day-to-day leadership for India-based billing specialists within the India AR Delivery Hub. The role supports standardized billing production, billing quality, training, issue triage, and service alignment with Regional Billing Leads as work transitions into the hub.
Key Responsibilities
Manage the daily billing queue, distribute work, and monitor SLA adherence for India billing specialists.
Support standard invoice creation, recurring billing, portal uploads, billing status tracking, and first-pass corrections.
Review billing output for accuracy, completeness, timeliness, and adherence to SOPs and controls.
Coordinate with Regional Billing Leads for Americas and APAC billing requirements.
Escalate non-standard billing issues, contract/pricing questions, and customer-impacting exceptions to the appropriate regional owner or AR Resolution Team.
Train, cross-train, and mentor India billing specialists to support backup coverage across regions.
Maintain SOPs, process documentation, quality checklists,



and billing performance reporting.
AI & Automation Responsibilities
Use AI-enabled workflow tools, exception dashboards, and automated trackers to prioritize billing queues and identify recurring billing issues.
Support automation opportunities for invoice generation, portal uploads, status reporting, and billing exception identification.
Work alongside the India AR Delivery Hub Manager and regional billing owners to boost billing data quality and decrease manual interventions.
Qualifications / Experience
Experience in billing, accounts receivable, order-to-cash, shared services, or finance operations.
Prior team lead, senior specialist, quality review, or process trainer experience preferred.
Robust knowledge of billing controls, invoice accuracy, customer portals, and SOP-driven processing.
Strong communication skills with ability to coordinate across India, Americas, APAC, and future EMEA stak

📌 Senior Billing Specialist (Gurugram)
🏢 Aristocrat Gaming
📍 Gurugram