We are seeking an experienced Team Lead to manage Returns & Reverse Logistics and SCM operations for high-value technology products. The role combines operational leadership with hands-on process expertise across reverse logistics, air freight coordination, warehouse operations, inventory management, and SAP transaction processing.
The Team Lead will be responsible for ensuring service excellence, managing team performance, driving issue resolution, coordinating with global stakeholders, and supporting process improvements while maintaining operational KPIs.
Key Responsibilities
Returns & Reverse Logistics Management
• Oversee end-to-end return shipments via air freight preferred .
• Manage Return Material Authorization (RMA) and return-to-stock activities.
• Monitor return shipments from customer locations to repair centers, hubs, and warehouses.
• Manage shipment exceptions, damages, shortages, delivery failures, and escalations.
• Coordinate with carriers such as UPS, FedEx, DHL, and freight forwarders.
Freight & Transportation Coordination




• Oversee export and import return shipments (Air Preferred).
• Review shipping documentation and return instructions.
• Monitor shipment bookings, airway bill (AWB) tracking, and delivery milestones.
• Coordinate with customs brokers and logistics partners to support clearance activities.
Warehouse & Inventory Management
• Ensure timely receipt and processing of returned inventory.
• Drive inventory reconciliation and stock verification activities.
• Oversee repair, replacement, disposition, and return-to-stock processes.
• Ensure inventory accuracy across warehouse and SAP systems.
SAP Transaction Management
• Oversee Commercial Invoice (CI) creation, Delivery Note (DN) creation, Goods Receipt (GR), Goods Issue (GI), Return Orders, and Stock Transfers.
• Ensure accurate inventory movement transactions in SAP.
• Support reporting, KPI tracking, and operational governance.
Team & Stakeholder Leadership
• Lead daily operations

📌 Lead Logistics Customer Experience (Chennai)
🏢 A.P. Moller - Maersk
📍 Chennai