26 Aug
|
HSBC Global Services
|
Noida
26 Aug
HSBC Global Services
Noida
Job Description – Universal Banker Leader (New Branches only)
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We are currently seeking an experienced skilled to join the International Wealth and Premier Banking - Jalandhar Branch
Job Introduction
IWPB is executing a multiyear growth strategy, pivoted on positioning as a global bank, committed to the long-term India growth story, and bringing to India, its full scale of global capabilities. The Business is poised for growth and is currently also adding 20 more branches in phases to its existing fleet of 26 branches.
IWPB is looking for a proactive and customer focused Universal Banker Leader (Universal Banker - Customer Service Manager) to lead all daily operations at the Jalandhar branch.
The (UB - CSM)
will be responsible for optimizing branch efficiency, staff management and fostering a positive environment that enhances the customer experience. Towards this, the UB -CSM will lead the operations and service aspects at the branch.
A (UB - CSM) will play a crucial role in achieving the growth strategy especially given that Operations,Service culture is the main service differentiator in the industry.
Principal Responsibilities
The primary responsibilities of the UB - CSM will include but not limited to the following. A UB -CSM should
Independently manage the day-to-day Operations at branches across all teams. This covers Tellers, Customer Service, Lockers as well.
Own, lead and spearhead the branch operations hygiene by ensuring all actions at the branches are aligned to the local, Group and Regulatory policies and procedures.
Ensure that customer satisfaction is at the helm of all the actions undertaken at the branch
📌 Universal Banker Leader (Noida)
🏢 HSBC Global Services
📍 Noida