Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.Your Role

2 to 4 years of experience in BPO, Healthcare, Claims Processing, Customer Service, Collections, or related operations.
Experience in handling complex customer issues, escalations, and coordinating with cross-functional teams.
Solid analytical and problem-solving abilities.
Excellent communication and stakeholder management skills.
Ability to drive independent case resolution and support process improvements.
Proficiency in MS Office applications, web-based tools, email systems, and data management activities.
Willingness to work in a 24x7 environment.
Your Profile
Required Skills

Excellent verbal and written communication in English.




Robust customer handling and escalation management skills.
Analytical thinking and problem-solving ability.
Attention to detail and accuracy.
Time management and multitasking skills.
Ability to work independently and in a team environment.
Basic understanding of healthcare claims and insurance processes (preferred).

Educational Qualification

Graduate in any discipline

Location

Noida
WHAT YOU'LL LOVE ABOUT WORKING HERE

You can shape your career with us. We offer a range of career paths and internal opportunities within Capgemini group. You will also get personalized career guidance from our leaders.
You will get comprehensive wellness benefits including health checks, telemedicine, insurance with top-ups, elder care, partner coverage or new parent support via flexible work.
You will have the opportunity to learn on one of the industry's largest digital learning platforms, with access to 250,000+ courses and numerous certif

📌 Customer Support Specialist (Noida)
🏢 Capgemini
📍 Noida