Content : Job Description
Job Title : Field Sales & Service position
Segment : KSB-GIW Mining Segment
Position : Deputy Manager - 7-10 Years of Experience in Mining & Mineral Segment
Location : Udaipur
Area : Entire North, Gujarat & Maharashtra
Job Description: Service & Aftermarket – Mining Segment (Slurry Pumps)
Position Overview
The role is responsible for providing end‑to‑end technical service support and driving service and aftermarket business growth for KSB GIW slurry pump products across key mining customers in the assigned region. The position combines hands‑on field service, customer relationship management, and revenue ownership for current equipment, spares, and services.
Key Responsibilities
Field Service & Technical Support
Visit key mining customer sites within the allocated region to provide:
Installation support, start‑up, and commissioning supervision
Troubleshooting, breakdown support, overhauling, and rectification
Modifications and performance improvement solutions
Support customers during erection and commissioning phases to ensure reliable and safe operation of slurry pumps.
Collect and analyze application‑ and operation‑related slurry pump data to identify critical issues and improvement opportunities.
Understand customer pain points and propose effective technical, replacement, and aftermarket service solutions to enhance customer satisfaction.
Installed Base Management & Business Development
Preserve and monitor the installed base through regular customer site visits.
Identify opportunities for pump replacement, upgrades, and expansion to increase product footprint.
Groom aftermarket business by promoting service offerings, spares, and refurbishment solutions.
Identify service needs at customer sites and proactively promote service contracts and maintenance solutions.
Sales, Revenue & Performance Management
Own and drive revenue targets for:
New equipment sales
Aftermarket spares
Services and service contracts
Monitor sales KPIs, review perform
📌 Deputy Manager (Jaipur)
🏢 KSB
📍 Jaipur