JLL empowers you to shape a brighter way.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a recent industry, join our team as we help shape a brighter way forward.
Application Support Analyst (Level 1/2)
The Application Support Analyst provides Level 1 and Level 2 support for JLL Technologies (JLLT) applications, partnering with customers and internal teams to troubleshoot issues, resolve cases within service targets, and improve the customer experience through documentation and knowledge sharing.
Work model/location: Remote (India).
Travel/on-call: None. May participate in an after-hours on-call rotation.
Required hours
Monday–Friday, aligned to U.S. business hours.



Shift will be 7am-4pm Central Time.
Job description
Provide Level 1 and Level 2 application support via phone and email for JLLT product applications, including: Archibus, FMSE, FMSW, FMS Space, Maximo, TRIRIGA, Eptura Workplace, SERRAVIEW, OSIS, Nuvolo, Saltmine, AutoCAD, Envizi, and Zendesk
Monitor the incoming case queue and identify emergency, high-priority, or escalated issues.
Receive inbound calls from customers and gather details, guide customers through troubleshooting steps, and understand customer workflows
Make outbound calls as needed to gather details, guide customers through troubleshooting steps, and understand customer workflows.
Own assigned cases through resolution and deliver solutions within defined SLOs/SLAs.
Troubleshoot, test, and research complex scenarios to determine root cause, impact/scope, workarounds, and verification steps for defect reports.
Develop a broad understanding of suppo

📌 Product Support Analyst-1 (Sambhajinagar)
🏢 JLL
📍 Sambhajinagar