This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Data Centre Remote Technical Support Engineer based in India.
This is an prospect to join a technical support environment focused on maintaining reliable, high-performing data centre services for enterprise clients.
You will provide Level 2 remote technical support, diagnosing incidents and driving issues through to effective resolution.
The role covers a broad infrastructure landscape, including networking, storage, servers, virtualization, backup, security and related data centre technologies.
You will work closely with clients, vendors, carriers and internal technical teams to investigate problems and restore services efficiently.
Strong attention to SLAs, incident management, documentation and preventative action will be essential to your success.
The position offers exposure to enterprise technologies and complex technical environments while strengthening your troubleshooting and support expertise.
You will work in a collaborative,



customer-focused setting where proactive problem solving and service quality are highly valued.
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Accountabilities:
Manage Level 2 remote technical support requests, ensuring incidents and service requests are handled according to established processes, procedures and service-level agreements.
Investigate, diagnose and resolve technical incidents using service assurance tools, monitoring platforms, technical documentation and performance data.
Prioritize incidents appropriately, identify root causes, implement agreed remedies and preventative measures, and escalate unresolved issues to the relevant technical teams.
Provide service recovery and ensure incidents are accurately documented, updated and closed in accordance with operational standards.
Monitor service delivery against SLAs, maintain accurate service records and proactively identify opportunities to improve service performance.
Perform agree

📌 Data Centre Remote Technical Support Engineer (India)
🏢 Jobgether
📍 India