We’re on a mission to change the future of
clinical research. At Perceptive, we help the
biopharmaceutical industry bring medical
treatments to the market, faster.
Our mission is to change the world
but to do this, we need people like you.
Apart from job satisfaction, we can offer you:
HEALTH:
- Medical plan for you and your dependents.
- Personal Accident Insurance
- Life Insurance
- Critical illness cover
WEALTH:
- Salary structure and Flexi basket
- Provident fund of 12%
- Gratuity scheme
YOURSELF: Internal growth and development programs & trainings
Perceptive is seeking a skilled Network Operations Center (NOC) & End User Compute Service Desk Engineer to join our dynamic team. The successful candidate will be responsible for providing technical support and ensuring the smooth operation of our network, end-user computing environments, and Microsoft Azure server environments. This role requires a proactive individual with strong problem-solving skills and the ability to work effectively in a fast-paced environment. The position is shift-based,



supporting a 24x7 rota to ensure continuous coverage and support. Additionally, the role involves major incident management to swiftly address and resolve critical issues.
Key Responsibilities
Monitor and manage network environments
Ensure optimal performance and update of critical network infrastructure
Provide technical support to end users
Resolve issues relating to hardware, software and mobile telephony across our end userbase
Perform routine maintenance and updates
Maintain and update network and compute environments
Collaborate with other functions and teams within IT and the wider business unit
Troubleshoot and resolve complex technical issues
Maintain knowledge documentation
Document network configurations, procedures and known issues
Assist in the implementation of new technologies
Implement and upgrade current services and platforms, adhering to appropriate change controls
Ensure compliance with company policies
Adhe

📌 IT Operations Engineer (Hyderabad)
🏢 CALYX
📍 Hyderabad