When you join Verizon
You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife.
What you’ll be doing…
As the Network Repair Bureau (NRB) Senior Manager, you will manage customer related issues as they relate to network experiences. You will be responsible for assuring day to day management of network customer issues and ensuring an optimal experience for our customers. This role leads a team of expert network engineers, Supervisors, and Principal Engineers working 24x7x365 supporting consumer and business customers.



This includes managing the overall workload and focus on strengthening workforce skills through training as well as organizing and scheduling the resources necessary to support a broad range of network services. Manage customer escalations to ensure timely troubleshooting and issue resolution of Verizon network issues with various internal fix agents and vendors.
Utilizing data analytics to drive efficiencies to the ticket handling process and queue management.
Collaborating effectively with partner teams to lead strategic projects that drive and influence the future of the business.
Performing regular data analysis to track performance (KPIs) and provide timely responses to employees and senior leadership teams
Utilizing comprehensive understanding of the Network Repair Bureau (NRB)
Ensuring that resources are properly staffed to manage the expected workload
Partnering across peer teams to drive expectations a

📌 Senior Manager-Network Operations (Chennai)
🏢 Verizon
📍 Chennai