Some careers shine brighter than others.
If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Vice President Operations

Lead the operational management and evolution of Domestic Payments, ACH(Automated Clearing House ), RTP(Real time payments) and other Emerging Payments processing within Payments Business Service. The role is accountable for safe, resilient and client-focused execution, driving end-to-end consistency of operational design,



efficiency through standardisation and global solutions, and strong risk and control outcomes—while supporting ongoing market infrastructure change and recent scheme adoption.
In this role, you will:

Own day-to-day operational performance for Domestic, ACH, RTP and Emerging Payments processing, ensuring delivery against all agreed service levels/PLAs (cut-offs, quality, Audit & Risk outcomes, OOE and operational losses).
Design, manage and report operational performance using robust MI/KPIs; ensure reporting is accurate, timely and aligned to agreed standards and regulatory expectations. Drive client experience outcomes by reducing client effort and improving transparency (e.g., fewer avoidable rejects/returns, faster resolution of exceptions, clearer status/communications through agreed channels). Lead standardisation and simplification across the functional line, striking the right balance between global consistency an

📌 Vice President Operations (Hyderabad)
🏢 HSBC Global Services
📍 Hyderabad