Ready to be a Titan?
We're looking for a Principal Site Reliability Engineer to join our Site Reliability & Infrastructure Engineering team. We run entirely on the cloud, and this team owns the reliability and health of the systems running on top of it — designing the signals that tell us when something's wrong, and building the systems that keep ServiceTitan running better, faster, and cheaper as we scale.
At Principal level, you won't just operate the platform — you'll define how we think about reliability across the entire engineering organization. You'll set the technical direction, establish the standards, and be the person other engineers turn to when the hardest infrastructure problems need to be solved.
We make a huge impact on thousands of companies in the U.S. and abroad by enabling them to be more effective and effective at running their business. We have a cultural foundation built on diversity, inclusion, and innovation, and we want you and your ideas to thrive at ServiceTitan. Come join us.
What You'll Do




Define the technical vision and long-term architecture for ServiceTitan's reliability and infrastructure platform — setting the standard for how we operate at scale.
Lead the design and delivery of major platform initiatives: Kubernetes infrastructure, observability frameworks, SLO programs, and incident management systems.
Partner with Engineering Managers, Staff Engineers, and product engineering leadership to review architecture and infrastructure decisions before they ship — and hold the bar on non-functional requirements across the org.
Identify systemic reliability risks before they become incidents, and drive remediation across teams with org-wide impact.
Define and operationalize SLIs, SLOs, and error budgets across ServiceTitan's platform — not just within the SRE team, but as a standard every engineering team adopts.
Drive adoption of reliability and observability best practices across engineering — through documentation, design reviews, and

📌 Principal Site Reliability Engineer (Bengaluru)
🏢 ServiceTitan
📍 Bengaluru