JOB DESCRIPTION

Transition Planning & Coordination
Develop and manage transition plans, timelines, and milestones.
Coordinate transition activities between internal teams, vendors, customers, and stakeholders.
Ensure all transition deliverables are completed as per project schedule.

Project & Service Transition Management
Support onboarding/offboarding of IT services, applications, or infrastructure.
Manage service transition activities aligned with ITIL best practices.
Assist in transitioning projects from implementation to operations/support teams.

Stakeholder Management
Act as a single point of contact during transition activities.
Conduct transition meetings, status calls, and governance reviews.
Provide regular updates to leadership, customers, and project teams.

Documentation & Knowledge Transfer
Ensure all operational documents, SOPs, runbooks, and process documents are updated.
Coordinate knowledge transfer sessions between project and support teams.
Maintain transition trackers, risk logs, and issue registers.

Risk & Issue Management
Identify transition risks, dependencies, and potential service impacts.
Track and escalate issues affecting transition timelines or service quality.
Implement mitigation and contingency plans.





Service Readiness & Compliance
Verify operational readiness before go-live or handover.
Ensure SLA, KPI, and compliance requirements are met.
Coordinate UAT, signoffs, and acceptance criteria completion.

Vendor & Resource Coordination
Coordinate with third-party vendors and service providers.
Track resource allocation and transition support requirements.
Ensure smooth collaboration between cross-functional teams.

Reporting & Governance
Prepare transition status reports, dashboards, and metrics.
Monitor progress against timelines and service objectives.
Support audit and governance requirements during transitions.

Common Transition Activities
Infrastructure migration
Application handover
Managed services transition
Vendor transition
Data centre migration
Cloud migration
Service onboarding/offboarding
Process transition

REQUIREMENTS
IT Service Management (ITIL)
Project Coordination & Transition Management
Stakeholder & Vendor Management
Risk Management
Documentation & Reporting
Communication & Presentation Skills
Knowledge of Infrastructure, Cloud, Networking, or Application Support
Tools: ServiceNow, Jira, MS Project, Excel, PowerPoint

📌 Transition Project Coordinator Navi Mumbai
🏢 Excis
📍 Navi Mumbai