Role & responsibilities

Customer Support:

Resolve complex customer inquiries and technical issues effectively.

Monitor customer feedback and complaints.

Regularly communicate with R&D; & customer support team

resolve the customer Technical queries

Collaborate with the sales and marketing teams to address customer needs and improve

product offerings.

Helping sales teams for giving alternative products against our competitors

Documentation and Training:

Maintain technical documentation & create if required (user manuals, troubleshooting

guides, and FAQs).

Develop and deliver training programs for customers, distributors and internal staff.

Stay updated on the latest advancements in molecular research and related technologies.

Regularly reads Market Research news/reports, research/review papers & articles

E.g. Marketsandmarkets, Mordor Intelligence, Persistence Market Research, Apple

Academic Press, Science daily

Technical Sales Support

Collaborate with the sales team to provide technical expertise in pre-sales and postsales

activities to drive revenue growth.

Pre-Sales Activities
Understand Customer Needs
Customize Demos & troubleshooting

Share insights on recent features, industry trends,



and competitive advantages

Post-Sales Activities
Support & providing product training to the customers team

Conduct competitive analysis to position our products effectively in the market.
Product Knowledge, Product Development and

KOL Management:

Provide input for the development of recent products or product improvements based on

customer feedback and industry trends together with sales & marketing team.

Manage & lead the current product development activities in alignment with QA/QC/

R&D;/ Manufacturing/ external stakeholders and help commercial team in

launch/promote

Be the technical spokesperson in external forums and discussions and help develop

more KOLs for Molecular & life sciences industry or academic users.

Reporting and Analytics

Prepare and present regular reports on technical support metrics and performance.

Use data-driven insights to identify areas for improvement and optimization.

Product Demo and Trials On site on customer applications
Preferred candidate profile

5 yrs Experience in Marketing

Qualification B tech or any Graduate in (Biotechnology), BSc,PHD

📌 Field Application Specialist Navi Mumbai
🏢 MP Biomedicals
📍 Navi Mumbai