Job Description below:
My name is Pinky Gupta, and I am a Staffing Specialist at ZENART INC. I am reaching out to you on an exciting Job opportunity with one of our clients.
JPC- 3588
Title: Cloud Support Engineer
Location:800 Fifth Avenue, Suite 2800, Seattle, WA,
Duration : 12+ Months
Interview: 2-3 rounds , Final Round Interview In- Person / Onsite MUST
Position Description
Position Title: Cloud Support Engineer
Business Line: Enterprise Computing
Reports to: Principal Technical Product Owner, VP – Cloud
Basic Purpose:
The Cloud Support Engineer is responsible for administration of key SaaS platforms and frontline operational support of Parametric’s AWS hosted cloud environment, including Monitoring, Identity and Secrets Management, Backups, Recovery, and Incident Response.
This role provides frontline operational support for Parametric’s cloud setting (a Morgan Stanley acquisition), including over 100 production AWS applications and critical SaaS platforms. The engineer partners with Cloud Platform Engineering, Development, Security,



and Site Reliability Engineering teams to deliver secure, scalable, and highly available cloud solutions while supporting ongoing business growth and the migration of legacy data center workloads to AWS.
Primary Responsibilities:
Provide Tier 1/Tier 2 cloud infrastructure support, incident management, and request fulfillment for Parametric’s Cloud infrastructure supporting 100+ production AWS applications
Administer Parametric SaaS platforms (Snowflake, MongoDB Atlas, Confluent Cloud), including platform onboarding, access management, monitoring, security guardrails, and support for audit and risk remediation
Support day-to-day production operations across AWS and SaaS platforms, ensuring availability, stability, and adherence to operational standards
Monitor support queues and respond to Cloud incidents, service requests, and operational escalations
Support Identity and Access Management across AWS and SaaS platforms
Implement

📌 AWS Cloud (India)
🏢 Zen & Art
📍 India