Dream11, through its brand Sixer, is seeking a dedicated and customer-centric Customer Success Executive to join our agile team. You'll play a crucial role in ensuring the highest level of customer satisfaction by effectively addressing inquiries, providing assistance, and resolving app-related issues.

Key Responsibilities
Customer Engagement: Provide personalized support via calls and other channels.
App Expertise: Guide users with a deep understanding of Sixer's features and updates.
Query Resolution: Troubleshoot and resolve customer issues efficiently.
Ticket Management: Handle support tickets with timely follow-ups and resolution.
Problem Solving: Use critical thinking to tackle complex issues.
Feedback Collection: Gather user insights to enhance the app experience.
Documentation: Maintain records and update the knowledge base.
Quality Assurance:



Ensure consistent and high-quality customer interactions.
Collaboration: Work with teams to improve customer success processes.
Escalation Management: Identify and escalate critical issues as needed.

Qualifications
Fluent in Hindi & English (verbal & written).
Solid problem-solving & customer service skills.
Experience with support tools & ticketing systems.
Ability to handle high call volumes in a rapid-paced setting.
Attention to detail and organizational skills.
Empathetic and adaptable to customer needs.
Prior customer success experience is a plus.
Basic knowledge of Cricket to engage effectively with users.

📌 Customer Success Executive Mumbai
🏢 Dream11
📍 Mumbai