Preferred candidate profile
Proactively managing & enhancing performance of the team based on the SLA
Attendance rostering, leave management
Timely escalation of people issues, identification of soft skills, training needs and responsible for process training of each team member
Guide, coach and mentor for the staff, building relationship within the team, people development while maintaining the discipline within the team
Implementing corrective action as and when required ensuring client requirements are honored & met. Capabilities
Attention to details.
Excellent verbal and written communication skills in English
Sense of responsibility. Methodical thinking.
Ability to understand client requirements and respond effectively.
Prepare & maintain accurate data.




Solid knowledge of Time Management
Experience in Managing client escalations/feedbacks effectively
Address escalations and ensure timely resolution of issues.
Experience in Planning & managing workforce, TAT, SLAs and productivity under high pressure setting
Driving Quality & Efficiency projects, brainwaves within the teams• Experience in Talent identification from associates and grooming them for next level
Implementing corrective action as and when required ensuring client requirements are honored & met.

📌 Assistant Manager Operations Nashik
🏢 WNS Holdings
📍 Nashik