Responsibilities:
Manage inbound and outbound calls in a timely manner
Follow communication “scripts” when handling different topics
Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
Find opportunities to improve customer retention.
Build sustainable relationships and engage customers by taking the extra mile
Keep records of all conversations in our call center database in a comprehensible way
Frequently attend internal training programs to improve knowledge and performance level
Meet individual qualitative and quantitative targets
Requirements and skills:
Previous experience in a customer support role (If applicable)
Solid phone and verbal communication skills along with active listening
Familiarity with CRM systems and practices
Customer focus and adaptability to different personality types
Ability to multi-task, set priorities and manage time effectively
Basic Computer skills.
Job Types: Full time, Regular / Permanent Fixed Salary (CTC):
₹16,500 – ₹17,000 per month
Performance Incentives: ₹ 2000 -₹ 2,500 per month
Work Schedule:
Day Shift: 07:45 AM – 03:45 PM
Evening Shift: 03:45 PM – 11:45 PM
Night Shift: 11:45 PM – 07:45 AM
Employee Perks:
Health Insurance
Paid Time Off
Provident Fund (PF)
Overtime Pay
Performance Bonus
Shift Allowance
Yearly Bonus
Complimentary refreshments are provided during shifts
Job Types: Full-time, Permanent, Fresher
Pay: ₹16,500.00 - ₹17,000.00 per month
Advantages
Health insurance
Paid time off
Provident Fund
Ability to commute/relocate:
Saibaba Colony, Coimbatore, Tamil Nadu: Reliably commute or planning to relocate before starting work (Preferred)
Education:
Bachelor's (Required)
Language:
tamil (Required)
English (Required)
Location:
Saibaba Colony, Coimbatore, Tamil Nadu (Required)