Designation Title

Manager / Senior Manager

Role

Branch Manager

Reporting to

Senior Vice President

Key Responsibilities The Branch Manager is responsible for monitoring and managing teams of Telesales executives through team leaders for BM/CBS portals.

Below listed the major key responsibilities of Branch Manager but not limited to,
Monitoring and managing a team of telesales executives and driving productivity through team leaders.
Ensuring that the TLs meet the targets and sending reports to the manager on the targets achieved.
Periodically reviewing the performance of the team, driving metrics around individual performance, attrition, quality, talk time and number of calls being made by the team.
Constantly motivating executives driving them towards incentives and controlling attrition.
Responsible for planning the resources required for his / her team and work with HR to get the right talent on board.
Promote a cohesive & high-performance work workplace by continuously engaging with the team members, providing development feedback and right training inputs.




Review the performance of the team members on a regular basis and help them to improve the productivity.
Monitor, facilitate and ensure the team adheres to the processes
Guide / mentor and train the team members in building their capabilities and improving their performance.
Actively participate / contribute in continuous improvement projects

Skills and Competencies

Functional Skills:
Business Knowledge
Process Monitoring and adherence
Customer Service Orientation
Language skills English / Hindi & Gujarati
Telemarketing Skills
Selling Skills
Analytical Skills
Sound computer knowledge / Computer competence

Behavioural Skills:
Values Integrity, Honesty, Respect
Positive Communication Skills
Executive Presence
Persuasion Skills
Result Orientation
Attention to detail
Robust Leadership and team handling skills
Emotional intelligence
Stress Management
Presentation skills

📌 Branch Manager Telesales Mumbai
🏢 Matrimony.com
📍 Mumbai