About the Role : We are looking for a CRM Manager to handle the complete post-sales customer journey for our residential real estate project in Gwalior. The role involves customer coordination, collections, documentation, and working closely with the sales and site teams to ensure a smooth experience from booking to possession.

Key Responsibilities :
Manage customer relationships from post-booking to possession and post-possession support.
Follow up on payments and ensure timely collections.
Coordinate documentation, registry, mutation, and other customer formalities.
Maintain customer records, payment trackers, and MIS.
Coordinate with the sales, site, and accounts teams for smooth execution.
Handle customer queries through calls, WhatsApp, emails, meetings, and site visits.
Ensure timely resolution of customer concerns and regular communication throughout the customer journey.

Key Requirements:




5–6 years of experience in CRM, preferably in residential real estate.
Solid communication, coordination, and customer relationship skills.
Good working knowledge of Microsoft Excel and Word.
Well-organized with solid documentation and follow-up skills.
Must own a two-wheeler.

Location: Jaetal Vihar, Gwalior (Project Site) Salary: ₹30,000–35,000 per month

Pay: ₹30,000.00 - ₹35,000.00 per month

Advantages
Cell phone reimbursement
Internet reimbursement
Paid sick time
Paid time off

Education:
Bachelor's (Preferred)

Experience:
Real estate : 6 years (Preferred)

Location:
Gwalior, Madhya Pradesh (Gwalior) (Preferred)

Work Location: In person

📌 Crm Manager Gwalior (India)
🏢 Bombay Mart
📍 India