Position: Customer Support Executive – Voice Process

Process: UK Voice Process

Shift: UK Shifts /Night Shifts

Employment Type: Full time

Location: [Banglore]

Experience: Freshers & Experienced Candidates can apply

Job Responsibilities
Handle inbound and/or outbound customer calls for UK-based customers.
Understand customer queries and provide accurate, qualified solutions.
Maintain a polite, empathetic, and customer-focused approach throughout the interaction.
Resolve customer complaints and service-related issues effectively.
Document customer interactions and update relevant information in the system.
Follow company policies, quality standards, and call-handling procedures.
Achieve assigned targets related to call quality, productivity,



and customer satisfaction.
Escalate complex issues to the appropriate team when required.

Candidate Requirements
Excellent verbal communication skills in English.
Positive listening and interpersonal skills.
Ability to understand and communicate with UK customers confidently.
Basic computer knowledge and typing skills.
Customer-service-oriented attitude.
Willingness to work in UK shifts, including evening/night shifts.

Pay: ₹296,021.14 - ₹500,000.00 per year

Work Location: In person

📌 Business Process Associate Bengaluru
🏢 Urban Hire technology
📍 Bengaluru