25 Aug
|
BT Group
|
Kolkata
We are hiring for Kolkata Location
Key Responsibilities:
Handle inbound customer service calls from international customers.
Resolve customer queries related to products, services, billing, and account-related concerns.
Deliver excellent customer service while maintaining quality and compliance standards.
Accurately document customer interactions in the system.
Meet productivity, quality, and customer satisfaction targets.
Work collaboratively with internal teams to ensure timely issue resolution.
Eligibility Criteria:
Minimum 6 months of International Voice Process experience (mandatory). Domestic experience / back office/ chat experience wont be considered.
Graduates and undergraduates can apply.
Excellent verbal communication skills in English.
Solid customer handling and problem-solving skills.
Comfortable working in rotational shifts.
Immediate joiners required.
📌 Customer Support International Voice Kolkata
🏢 BT Group
📍 Kolkata