Industry: Manufacturing / Electrical / HVAC / Home Appliances
Employment Type: Full-time
Job Summary
We are looking for a customer-focused Customer Support Executive to handle customer queries, complaints, service requests, and provide timely resolutions. The candidate will coordinate with the Sales, Service, Warehouse, and Technical teams to ensure a smooth customer experience.
Key Responsibilities
Handle customer calls, WhatsApp messages, emails, and service queries.
Register and track customer complaints and service requests.
Provide accurate information regarding products, orders, delivery, installation, and warranty.
Coordinate with service technicians and internal teams for complaint resolution.
Follow up with customers until their issues are successfully resolved.
Maintain proper records of customer complaints, calls, and service activities.
Escalate unresolved or critical issues to the concerned senior/team.
Coordinate with the Sales and Warehouse teams regarding order and delivery status.
Collect customer feedback and identify recurring issues.
Ensure professional and courteous communication with customers.
Prepare daily/weekly customer support reports.
Maintain customer data and service records in the CRM/ERP system.
Required Skills
Excellent communication and interpersonal skills.
Valuable Hindi and English communication.
Robust customer-handling and problem-solving abilities.
Basic knowledge of MS Office/Excel.
Ability to manage multiple customer requests and follow-ups.
Positive coordination and time-management skills.
Experience with CRM/ERP software will be an advantage.
Prior experience in HVAC, electrical equipment, appliances, or manufacturing will be preferred.
Qualification Graduate in any discipline. Candidates with relevant customer service experience will be preferred.
Key Performance Indicators (KPIs)
Customer complaint resolution time.
Customer satisfaction.
Complaint closure rate.
Follow-up and response time.
Accuracy of service records and reports.
Effective coordination with internal teams.
Salary: As per experience and company standards. Pay: ₹20,000.00 - ₹25,000.00 per month
Work Location: In person
📌 Customer Support Representative Delhi (India)
🏢 Amaryllis Appliances India Private
📍 India
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