Job Title: Senior Expert GES SBS Customer Quality
Location: Hyderabad, India

We are hiring a Senior Expert, GES SBS to act as a key Quality Assurance partner for customers and internal stakeholders, ensuring excellence in customer quality support, complaint management, and quality-related inquiries within the food and ingredients industry. This role offers the opportunity to work closely with global customers, cross-functional teams, and quality leaders while driving continuous improvement in customer service and quality processes.
At dsm-firmenich, being a force for good is not optional. Diversity, Equity & Inclusion is a shared responsibility woven into our daily work, benefiting our People, Customers & Communities and driving business value. Equal access to opportunities is a given, belonging is a shared feeling, authenticity is celebrated.
Your key responsibilities
Serve as the primary quality contact for customers and internal business partners.
Respond to customer quality requests, questionnaires, statements, issues, and inquiries accurately and on time.




Build and maintain robust customer QA relationships while supporting global and regional key account programs.
Manage and support complaint handling processes to ensure customer satisfaction and resolution.
Drive continuous improvement initiatives for customer service, quality processes, and documentation.
Collaborate with Sales, Marketing, Product Management, Regulatory Affairs, and other functions to support new products, services, and quality-related projects.
We Bring
A purpose-led, performance-driven work environment.
Opportunities to lead complex workplace operations and projects.
A collaborative culture that values innovation and operational excellence.
Career growth across functions, sites, and global teams.
Continuous learning and development through structured programs.
An inclusive, supportive workplace that encourages new ideas.
You bring
Bachelor's or master’s degree in food technology, Microbiol

📌 Senior Expert GES SBS Customer Quality (Hyderabad)
🏢 DSM Firmenich
📍 Hyderabad