We are hiring a Customer Care Executive for our automobile dealership at Incheon Kia, Desom, (Aluva), Ernakulam.

The Customer Care Executive will be responsible for maintaining positive relationships with customers and ensuring a smooth customer experience throughout their interaction with the dealership.

Key Responsibilities:
Handle customer enquiries through phone and other communication channels.
Make customer follow-up calls regarding vehicle enquiries, service, delivery, and other dealership-related matters.
Schedule and coordinate service appointments.
Follow up with customers after vehicle delivery and service.
Understand customer concerns and coordinate with the relevant dealership team for resolution.
Handle customer complaints professionally and ensure timely follow-up.
Maintain accurate customer records and update information as required.
Coordinate with sales and service teams to provide customers with timely information.




Maintain positive customer relationships and contribute to customer satisfaction and retention.
Perform other customer support and follow-up activities as required.

Requirements:
Valuable communication and interpersonal skills.
Comfortable speaking with customers over the phone.
Basic computer knowledge.
Ability to handle customer queries and complaints professionally.
Good follow-up skills and a customer-friendly attitude.
Previous experience in customer care, telecalling, customer support, automobile dealerships, sales, or service is an advantage.
Freshers with good communication skills may also apply.

Pay: ₹13,000.00 - ₹20,000.00 per month

Benefits
Cell phone reimbursement
Flexible schedule
Health insurance
Internet reimbursement
Life insurance
Paid sick time
Provident Fund

Work Location: In person

📌 Customer Care Executive Aluva
🏢 Incheon KIA
📍 Aluva