Company Description

Believers HR is a recruitment firm specializing in BPO talent acquisition, connecting skilled specialists with reputable companies and career opportunities.

Role Description

Believers HR is hiring Customer Service Representatives – Avalon Chat CL11 for a full time, on-site Chat & Operations process.

Key Responsibilities
Handle customer queries and provide timely resolutions through chat.
Maintain qualified communication and service quality.
Follow SOPs, quality, compliance, and data-security guidelines.
Document customer interactions accurately.
Meet productivity, quality, response-time, and customer satisfaction targets.
Escalate complex issues when required.
Participate in training and adapt to process updates.

Qualifications
Graduate / Undergraduate candidates are eligible.
Minimum 1 year of BPO / Customer Service experience.
Excellent English communication skills.
Strong customer service, problem-solving, and analytical skills.
Good computer literacy and attention to detail.
Typing: 30 WPM with 90% accuracy.
Tech & Logical Test: 80% or above.




NV Versant: 60 or above.
EPFO verification/check is mandatory.
Willingness to work Work From Office (WFO).
For B.E./B.Tech candidates: Graduation percentage must be 60% or below.

Compensation
CTC: ₹4.28 LPA
MIV: ₹0–₹4,000
Approx. In-hand: ₹26,500/month (flat salary)

Employment Details
Job Title: Customer Service Representative
Process: Avalon Chat CL11
Process Type: Chat & Operations
Job Type: Full-time
Work Mode: Work From Office
Experience: 1+ Year BPO / Customer Service
Education: Graduate / Undergraduate

Selection Process
Communication Assessment
Typing Assessment
Tech & Logical Test
NV Versant Assessment
Process Eligibility Verification

Apply Now
Interested candidates can apply with their updated resume.
Shortlisted candidates will be contacted by our recruitment team for further rounds.

Pay: ₹20,000.00 - ₹26,500.00 per month

Work Location: In person

📌 Customer Service Representative Gurugram
🏢 BeliversHR
📍 Gurugram