Role & responsibilities
Partner Communication: Handle inbound and outbound calls from DSAs/partners to resolve their queries, concerns, and operational issues.
Issue Management: Track, document, and follow up on partner issues in a structured format using Excel/Google Sheets or CRM tools.
Cross-Team Coordination: Work closely with the billing, operations, and product teams to ensure timely resolution of partner concerns.
Market Research: Conduct outbound research calls to DSAs and financial partners to understand market trends, competitor offerings, and evolving business needs.
Data Management: Maintain accurate and updated records of partner interactions, escalations, and feedback.
Reporting: Prepare and share regular reports highlighting partner issues, resolution status, and improvement prospects.
Relationship Management: Build robust, long-term relationships with key DSAs and partners to drive satisfaction and engagement.

Preferred candidate profile
Excellent verbal and written communication skills in English, Tamil and Hindi.
Robust problem-solving ability with a structured and analytical mindset.
Proficiency in Google Sheets/Excel and CRM tools.

📌 Corporate Relationship Manager Bengaluru (India)
🏢 NoBroker
📍 India