– Customer Relations Executive

Industry: Electric Vehicle (EV) – Two-Wheeler Manufacturing

Department: Customer Relations / After-Sales

Position: Customer Relations Executive

Experience: 1–3 years

Location: [Location]

Job Summary

We are looking for a proactive and customer-focused Customer Relations Executive to manage customer interactions, resolve queries, coordinate service-related concerns, and ensure a positive ownership experience for our EV scooter customers.

Key Responsibilities
Handle customer enquiries through phone, WhatsApp, email, and other communication channels.
Understand customer concerns and provide timely resolutions.
Coordinate with service, sales, spare parts, and technical teams to resolve customer complaints.
Follow up on service requests, complaints, repairs, and warranty-related issues.
Maintain accurate records of customer interactions and complaints.
Conduct regular follow-ups to ensure customer satisfaction.
Collect customer feedback and identify recurring issues.
Escalate critical or unresolved complaints to the appropriate department.
Support dealers and service centres in handling customer-related issues.
Inform customers about service schedules, warranty policies, product updates, and maintenance requirements.




Prepare daily/weekly reports on customer complaints, resolutions, and pending cases.
Maintain strong and professional relationships with customers.

Required Skills
Excellent verbal and written communication skills.
Good customer-handling and interpersonal skills.
Strong follow-up and problem-solving abilities.
Basic knowledge of MS Office/Excel and CRM systems.
Ability to coordinate with multiple departments.
Positive attitude and patience while handling customer concerns.
Willingness to learn about EV scooters and their technical features.

Preferred Profile
1–3 years of experience in customer relations, customer support, automobile, EV, two-wheeler, or service industries.
Candidates with automobile/EV industry experience will be preferred.
Should be proactive, responsible, and customer-oriented.
Ability to work in a quick-paced manufacturing workplace.

Key Performance Indicators (KPIs)
Customer complaint resolution time.
Customer satisfaction level.
Pending complaint reduction.
Follow-up effectiveness.
Customer retention and feedback.
Accuracy of customer records and reports.

Pay: ₹12,000.00 - ₹15,000.00 per month

Perks
Flexible schedule

Work Location: In person

📌 Customer Relation Executive Palakkad
🏢 Energía Eléctrica
📍 Palakkad