Job Role: Customer Relations Executive
Manage customer relationships and handle payment collection activities.
Call customers regarding pending payments and follow up to ensure timely collection.
Handle customer questions, complaints, and service-related concerns through WhatsApp and phone calls.
Follow up with customers who have stopped ordering and encourage them to resume their orders.
Build positive customer relationships while handling payment-related conversations professionally.
Work closely with the company's AI assistant, Simran, which handles most initial customer responses.
Maintain accurate records of customer interactions, payment follow-ups, and collection status.
Handle collection conversations politely and professionally while achieving assigned targets.

Required Skills & Qualifications
Fluency in Telugu, Hindi, and English is mandatory.
Valuable verbal communication and customer-handling skills.




Comfortable discussing and requesting pending payments politely.
Ability to handle customer complaints and difficult conversations professionally.
Customer-focused and responsible approach.
Comfortable working with WhatsApp and phone-based customer support.
Own laptop is mandatory.

Salary & Incentives
First 2 Months: ₹15,000 per month.
After 2 Months: ₹18,000 per month.
Performance Incentive: Additional ₹2,000 in months with valuable collection performance.

Working Details
Work Location: Hyderabad.
Timing: 11:00 AM – 8:00 PM.
Working Days: 6 days a week.
Weekly Off: Wednesday.
Work Type: Customer Support + Payment Collections.

Interview Process
Interview will be conducted at the company office.
Includes a live customer call test.

📌 Customer Relations Executive Head Of Customer Relations Hyderabad (India)
🏢 JobTrade
📍 India