Job Role: Customer Success Executive
Manage customer relationships and ensure a positive customer experience throughout the service journey.
Handle customer queries and provide timely and effective solutions through voice, non-voice, and chat channels.
Follow up with leads and support the customer conversion process.
Generate and manage leads through various channels.
Maintain accurate customer information and interaction records in CRM systems.
Coordinate with sales and marketing teams to ensure smooth customer onboarding and service delivery.
Monitor customer requirements and provide appropriate product or service solutions.
Conduct regular follow-ups with existing and potential customers.
Maintain customer satisfaction and build long-term relationships.
Use MS Excel and CRM platforms to track leads, customer interactions, and performance.
Support domestic BPO and blended customer service processes.
Identify customer concerns and escalate complex issues to the appropriate team.




Contribute to sales and marketing activities to achieve business and customer success targets.

Required Skills & Qualifications
Experience: Minimum 1 year.
Education: Graduate.
Good knowledge of MS Excel.
Experience in Sales and Lead Generation.
Knowledge of CRM platforms and Customer Success platforms.
Experience in Voice, Non-Voice, Chat, or Blended Processes.
Understanding of marketing and customer relationship management.
Valuable communication and interpersonal skills.
Valuable English communication skills.
Customer-focused and target-oriented approach.

Job Details
Work Location: Franch Realty, Road Number 96, MLA Colony, Jubilee Hills, Hyderabad, Telangana, India.
Department: Customer Support.
Role / Category: Customer Success.
Employment Type: Full time.
Shift: Day Shift.

📌 Customer Success Manager Jubilee Hills Hyderabad
🏢 JobTrade
📍 Hyderabad