Noida, Uttar Pradesh

Job Summary

L3 should have overall 10+ years of experience & 5+ years of experience in Microsoft Teams, - MS Teams expert who can conduct “as Is” studies of existing requirements, design future state solutions and help to transform the UCC solution around MS Teams. - Design and implement call routes and voice plans for Teams voice. - Implementation & support experience specifically in the area of O365, MS Teams, Enterprise Voice, Conferencing solution & ability to interact with the client to understand business requirement which will be both functional and technical - Desire to be hands-on and in the field of designing and implementing the MS Teams/Skype Solution. - OneDrive, SharePoint administration - Troubleshoot Teams client issues. - Troubleshoot meeting creation and scheduling issues.



- Enable users for Microsoft Teams Phone Enable users for Direct Routing Enable per-user calling features Plan and design a Microsoft Teams PSTN solution Configure Phone policies Configure auto attendants and call queues Design network infrastructure for optimal Microsoft Teams Phone performance Extend a Direct Routing infrastructure Monitor Microsoft Teams Phone Monitor and troubleshoot Microsoft Teams clients and devices Troubleshoot Direct Routing connectivity - Develop automation solutions leveraging Microsoft Teams and PowerShell/Graph APi scripting to address customer problem statements. - Plan and test the AV features and the respective platform with hardware/software upgrades. - Can go for upgrade of devices on requirement & provide plan to customer. - Power BI knowledge for Teams CQD - Ability to think on a multi-site enterprise level; Cloud solution, eCDN based solutions etc.,

Key Responsibilities

Skill Requirements

Support for Videoconferencing platform and experience including operation, call set-up and equipment troubleshooting (Poly, Polycom, MS-Teams Live etc.) - Solid administration and analytical skills focused on Office 365 and MS Teams

📌 Track Lead (Noida)
🏢 HCLTech
📍 Noida