Bangalore, Karnataka

Job Summary

Job Summary: Configure, deploy, and maintain FortiGate firewalls\
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- Job Role : Senior Administrator - Fortinet, Palo Alto Firewall. Job Responsibilities : Configure, deploy, and maintain FortiGate firewalls\
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Key Responsibilities

1. Adhere To Quality Standards And Regulatory Requirements While Maintaining Compliance With Company Policies In Fortinet And Perimeter Security Operations.

2. Provide Advanced Support For Complex Incidents Escalated By Analysts, Executing Root Cause Analysis And Implementing Solutions To Resolve Technical And Security Issues Effectively.

3. Contribute To Value-Adding Activities Such As Updating And Managing The Knowledge Base, Training New Team Members, And Coaching Analysts To Enhance Team Performance.

4. Resolve Complex Tickets Within Agreed Slas By Collaborating With Other Support Teams To Ensure Seamless Operations And Maintain A Robust Security Posture.

5. Ensure A Positive Customer Experience By Achieving First Call Resolution,



Minimizing Rejected Resolutions And Reopened Cases, And Proactively Mitigating Security Threats.

Skill Requirements

Skill Requirement: Firewall administration and troubleshooting. 1. Advanced Proficiency In Fortinet And Perimeter Security Operations.

2. Solid Analytical And Troubleshooting Skills For Complex Technical Issues.

3. Excellent Communication Skills To Facilitate Training And Support Collaboration.

4. Familiarity With Ticketing Systems And It Service Management Processes.

Other Requirements

Other Requirement: 24 by 7 support. 1. Optional But Valuable Certifications: Fortinet Certified Network Security Administrator (Fcnsa), Fortinet Certified Network Security Professional (Fcnsp)
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📌 Senior Administrator (Bengaluru)
🏢 HCLTech
📍 Bengaluru