Req ID: 366411

We are currently seeking a ITIL- Account Service Operations Senior Analyst to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).

In this role you will be responsible for:
- Individuals who have mastered the basic principles of the role and are able to handle more complex problems and projects.
- Most problems they handle require standard solutions.
- They may manage small projects with oversight from their supervisor.

Requirements for this role include:
- Assigned to basic service delivery processes and associated projects.
- Compiles, analyzes and reports statistical data and trends relating to service level compliance and operational effectiveness.
- Provides resolution to an assortment of client problems and/or requests.




- Adapts communication techniques for audiences at multiple internal and external levels.
- Typically requires 4-7 years relevant experience.
- Undergraduate degree or equivalent combination of education and work experience.
- Solid understanding of ITIL processes and principals.
- Solid written and verbal skills.
- Ability to physically perform general office requirements.
- Must be able to perform essential responsibilities with or without reasonable accommodations.
- Travel including overnight domestic or international trips may be required.

About NTT DATA

📌 Itil- Account Service Operations Senior Analyst (Noida)
🏢 NTT
📍 Noida