Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 7 years of experience analyzing data and generating business insights.
- 7 years of experience developing operational process solutions, and working with cross-functional teams to drive these changes.
- 7 years of experience in a customer or client-facing role.

Preferred qualifications:
- Demonstrated expertise in spreadsheet-based financial modeling, resource planning, and building multi-variable operational scenarios.
- Experience collaborating with and presenting to technical stakeholders (Product Managers, Engineers, and Executive leaders), including the ability to influence roadmap decisions and hold technical teams accountable to business outcomes.
- Familiarity with managing large-scale global vendor operations, outsourced partner networks, or shared services environments.
- Proven ability to analyze complex operational metrics (e.g., Customer Handling Time, deflection, reopen rates, accuracy) to extract actionable insights.

About the job:



A problem isn’t truly solved until it’s solved for all. That’s why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Program Manager at Google, you’ll lead complex, multi-disciplinary projects from start to finish — working with stakeholders to plan requirements, manage project schedules, identify risks, and communicate clearly with cross-functional partners across the company. Your projects will often span offices, time zones, and hemispheres. It's your job to coordinate the players and keep them up to date on progress and deadlines.
As a Service Delivery Manager, you will sit at the intersection of operational delivery, AI-first technology integration, and financial governance. In this role, you will lead the end-to-end operational strategy, budget planning, and tool-readiness evaluations across a global partner network.

You will be responsible for driving the transition

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