Job Title: Team Leader (Collections)

Company: Resolve Associates
Location: 33/33A, Tower No. 6, Kirti Nagar Industrial Area, New Delhi - 110015 (Near Ananda Banquet)

Job Type: Full-Time

Job Summary

Key Responsibilities
- Lead, mentor, and manage a team of collection executives.
- Monitor daily productivity and ensure monthly collection targets are achieved.
- Conduct team briefings, coaching sessions, and performance reviews.
- Track team KPIs and prepare daily/weekly MIS reports.
- Handle escalated customer cases and support the team in negotiations.
- Ensure compliance with company policies and client guidelines.
- Coordinate with Operations and Management for smooth workflow.
- Identify performance gaps and implement improvement plans.

Eligibility
- Graduate in any discipline.
- Minimum 2-4 years of experience in collections/recovery.




- At least 3 year of team handling experience.
- Strong communication, leadership, and problem-solving skills.
- Good knowledge of MS Excel and MIS reporting.
- Ability to work in a target-driven environment.

Required Skills:
- Team Management
- Collection & Recovery
- Target Achievement
- Leadership & Coaching
- MIS Reporting
- Customer Handling
- Communication & Negotiation

Work Location: 33/33A, Tower No. 6, Kirti Nagar Industrial Area, New Delhi - 110015 (Near Ananda Banquet)
Company:Resolve Associates

Pay: ₹25,000.00 - ₹28,000.00 per month

Advantages:
- Food provided

Work Location: In person

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