We are looking for a Customer Service Executive to be the voice of our brand. In this role, you’ll own the end-to-end customer experience - answering inquiries, resolving order issues, protecting our account health, and turning negative feedback into loyal customers.

Key Responsibilities
- Issue Resolution: Autonomously resolve order issues and issue refunds up to approved limits; escalate higher-value requests appropriately.
- Reputation & Fraud Management: Respond to negative reviews to improve satisfaction and file disputes with shipping evidence against fraudulent claims.
- Process & Reporting: Use and refine brand response templates, follow escalation pathways for sensitive issues, and track key CS metrics.

What We’re Looking For
- Good written English with an empathetic, qualified tone.
- Confident decision-maker comfortable working independently within policy guidelines.
- Detail-oriented with strong documentation habits.
- Available and reliable during US business hours.

Pay: ₹18,000.00 - ₹25,000.00 per month

Benefits:
- Food provided
- Leave encashment
- Paid sick time
- Paid time off

Work Location: In person

📌 Customer Service Representative (Vastrapur)
🏢 Zorilla Marketing
📍 Vastrapur