Role Summary The HRBP will partner closely with the contact centre business and manage HR interventions for a workforce of approximately 400–500 employees.

Role
Be the People Anchor – Own the full HR journey for Sales, CRM, and Service teams. From onboarding to offboarding, you're the first call and the trusted voice.
Smooth Operator – Handle inductions, transfers, IJPs, grievances, exits – all with zero chaos and max empathy.
Performance Buff – Drive OKRs, PMS, and feedback systems that help teams actually grow.
Culture Crafter – Own festivals, fun, and engagement on platforms like Basecamp. Energy? You bring it.
Biz Partner in Crime – Work with team leads to align people goals with business wins.
Managing service delivery, quality and overall customer experience
Ownership of P&L; and key business/service success metrics




Driving CSAT and customer service performance
Managing and developing TLs and the overall service team
Ensuring operational efficiency and achievement of business targets

Desired Profile of the Candidate
3–8 years as an HRBP (Sales/CRM experience = extra sparkle)
MBA in HR
Fluent in MS Office, OKRs, people data, and robust vibes

Pay: ₹600,000.00 - ₹1,500,000.00 per year

Application Question(s)
Current CTC?
Expected CTC?
Notice Period?
Current Location?
Have worked with financial services industry, contact centre settings, or large customer-support-led organisations?
Total Years Of Experience?

Work Location: In person

📌 Human Resource Business Partner Thane
🏢 Pylon Management Consulting
📍 Thane