We are looking for an entrepreneurial and execution-focused Business Operations Leader who can establish, build, and scale a high-performing operations function for our growing HVAC business.
This is not a conventional Call Center Manager position. The role requires someone capable of creating operational frameworks, implementing technology-driven solutions, building high-performing teams, and driving business growth through operational excellence.
This position is ideal for professionals who enjoy building businesses rather than simply managing day-to-day operations.
Key Responsibilities
Business Operations Leadership
- Build and establish operational frameworks for a rapidly growing service business.
- Develop scalable operating models that support business growth.
- Define operational standards, governance mechanisms, and performance expectations.
- Drive operational efficiency while maintaining exceptional customer experience.
- Partner with leadership to translate strategic objectives into operational execution.
- Identify opportunities for growth, efficiency,
and organizational improvement.
Process Design & Operational Excellence
- Design, document, and implement SOPs, workflows, and operational playbooks.
- Standardize business processes to improve consistency, quality, and scalability.
- Identify process gaps and implement practical, long-term solutions.
- Drive continuous improvement initiatives across multiple business functions.
- Build systems that improve productivity, accountability, and operational visibility.
- Ensure operational compliance with internal quality standards.
Business Transformation & Technology
- Lead operational transformation initiatives across the organization.
- Identify opportunities for automation and digital enablement.
- Work closely with CRM and technology teams to improve workflows and business systems.
- Champion technology adoption across operational teams.
- Leverage business intelligence and analytics