Duties/Responsibilities:
- Provide accurate and complete information to customers by using the applicable tools, resources and outlined procedures.
- Understand the company's products or services to effectively address client questions and concerns.
- Identify customer needs through active listening, researching issues, resolving problems, and providing solutions.- Follow specific scripts or call flows to ensure accuracy of information provided.
- Meet outlined performance metrics which may include call quality metrics, customer satisfaction survey scores, and average speed of answer.
- Attend training sessions and team meetings to enhance skills and knowledge.
- Use a positive, friendly, and persuasive attitude to connect with customers, communicate clearly over the phone, manage high call volume at times, and follow up when necessary.
- Demonstrate qualified grammar, tone, and volume over the phone. Use proper sentence structure, positive language, and effective transitions.




- Show a willingness to learn new things and adapt to company guidelines and procedures.
- May perform other administrative duties as assigned.
- Required Skills/Abilities:
- 1-2-year experience strong written and verbal communication skills in English
- Exceptional communication, active listening skills, and interpersonal skills.
- Empathy and customer-oriented approach.
- Ability to handle multiple tasks and prioritize effectively.
- Proficient in call center software and technology. Experience with Salesforce is a plus.
- Strong problem-solving skills to address and resolve customer issues efficiently.
- Proven track record of reliability.
- Willingness to work in 24
- 7 work environment.
- Willingness to work on weekends with scheduled week offs as per business requirement.Education and Experience:
- High school diploma or equivalent.
- Experience in a customer support role or a related role in American process.

📌 Operations Associate (Pune)
🏢 BrandMuscle India Private
📍 Pune