Job Summary:
Key Responsibilities:
- Troubleshoot customer issues and provide timely solutions or escalate them to higher levels if required.
- Maintain records of customer interactions, transactions, and feedback.
- Coordinate with internal departments (Operations, Technical, Finance, etc.) to resolve customer issues.
- Ensure service-level agreements (SLAs) are met and customer expectations are managed effectively.
- Assist in onboarding new clients/customers and guide them about products/services.
- Provide after-sales support and handle customer complaints with patience and empathy.
- Prepare daily/weekly/monthly reports on customer support activities.
- Stay updated with company products, services, and processes to provide accurate information to customers.

Key Skills & Competencies:
- Solid verbal and written communication skills.
- Problem-solving and analytical thinking.
- Patience and empathy while dealing with customers.




- Ability to work under pressure and handle multiple tasks.
- Proficiency in MS Office (Word, Excel, Outlook) and CRM tools.
- Good organizational and time management skills.

Qualifications & Experience:
- Bachelor’s degree in Business Administration, Commerce, IT, or a related field.
- 0-2 years of experience in customer support, service desk, or similar roles (freshers can also apply).
- Prior experience in e-commerce logistics, fulfillment centers, courier/cargo, or SaaS will be an added advantage.

Employment Type: Full-time

Pay: ₹15,000.00 - ₹18,000.00 per month

Benefits:
- Cell phone reimbursement
- Health insurance
- Internet reimbursement
- Paid sick time
- Paid time off
- Provident Fund
- Work from home

Work Location: In person

📌 Support Executive Customer (Noida)
🏢 Dropdash technologies
📍 Noida