Job Description (JD) - Receptionist | Jewellery Brand

Job Title: Receptionist
Department: Front Office / Customer Experience

Job Summary

Key Responsibilities
- Welcome and assist walk-in customers professionally and courteously.
- Manage front desk activities and maintain a warm customer experience.
- Handle incoming calls, WhatsApp inquiries, and customer appointments.
- Guide customers to relevant sales executives or departments.
- Maintain visitor records and customer footfall data.
- Coordinate with CRM and sales teams for customer follow-ups.
- Support billing, customer documentation, and basic administrative tasks.
- Ensure showroom reception area is neat, organized, and presentable at all times.
- Assist during events, launches, exhibitions, and promotional activities.
- Handle customer concerns and escalate issues to management when required.




- Maintain confidentiality of customer and business information.
- Support internal communication and day-to-day showroom coordination.

Requirements:
- Graduate in any discipline (preferred).
- 1-3 years of experience in reception/front office/customer service (retail or jewellery preferred).
- Robust communication and interpersonal skills.
- Presentable personality with professional grooming.
- Basic knowledge of MS Office and CRM systems.
- Ability to multitask and manage customer interactions efficiently.
- Fluent in English, Hindi, and local language preferred.

Pay: ₹14,000.00 - ₹17,000.00 per month

Work Location: In person

📌 Receptionist/administrator (Dharampeth)
🏢 Khandelwal Jewellers India
📍 Dharampeth